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What an executive transfer rate includes, and what is billed separately

Almost no executive transport quote is lost on price. It is lost later, when a charge appears that the client did not expect and the invoice no longer matches the number they were given over WhatsApp.

The confusion nearly always starts in the same place. Two suppliers quote the same transfer and one comes in lower, but one includes fuel and the other does not; one charges per trip and the other per block of hours. Comparing those two numbers is comparing different things. This guide sets out what is inside a TEP rate and what is not.

What the rate already covers

Every service, from the Suburban to the 20-seat Sprinter, includes the same four things:

• The vehicle. The one you chose, not an equivalent.
• The executive driver. Not a rideshare driver: they operate that vehicle and know the route.
• Fuel. However far the service travels within the block you booked.
• Passenger insurance. Covering the people on board, not only the vehicle.

This applies to all eight vehicles in the fleet, and to the armoured vehicle, which is quoted like any other service.

What is billed separately, and why

Three items sit outside the rate. None of them carries a margin: you are charged what they cost.

• Tolls. They depend on the route chosen on the day of the service, not at quoting time. They are charged at cost and itemised on the invoice.
• Parking. Including airport parking and event venues, which usually set their own hourly rate.
• VAT. Prices published on the site and in the quote tool are before VAT.

The underlying reason is that all three vary with the actual operation. Folding them into the rate would mean inflating it to cover the worst case, and you would end up paying for tolls that were never crossed.

The three-hour minimum is not a sales trick

The service is booked by the hour, with a three-hour minimum. For that block the vehicle and driver stay at your disposal: it is not an A-to-B trip with a meter running.

The difference shows when something shifts. If the flight lands late, the driver adjusts the pickup without requoting. If the meeting runs twenty minutes over, the vehicle is still there. That is why a chauffeured airport transfer behaves differently from a rideshare, as we set out in the AIFA versus AICM comparison.

The vehicle matters more than the distance

On an executive transfer the rate is driven mainly by the vehicle, not the kilometres. And the vehicle is driven by the luggage, not the headcount.

Six executives with checked bags do not fit the way six with briefcases do. It is the most common booking mistake, and we cover it in Suburban or Sprinter: choosing the right vehicle.

What to settle before you confirm

1. The real hours, not the event hours. Include travel, waiting and the return leg.
2. Checked luggage, not just passengers. It determines the vehicle, and the vehicle determines the rate.
3. Whether the route has tolls. Asking at quoting time avoids the surprise later.
4. Billing details. Provided when the service is confirmed.
5. Written confirmation. With the breakdown, before the day of the service.

Current rates for each combination live in the quote tool on the site, which keeps them up to date. We deliberately do not repeat them here: a price published in two places ends up out of date in one of them. For intercity work, the reference is intercity travel.